Tokyogasgroup csr report

Promotion of Compliance

Targets and Performance

Permeation and Rigorous Practice of Compliance

<Reasons for identification of material aspects>
Because of the fundamental importance of practicing fair and transparent management with a strong emphasis on compliance to Tokyo Gas Group's continued engagement in business.

Performance in FY2016: Overview and Assessment
Criteria for evaluating indicators  
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Target achieved (100% or above)
△
Target not achieved but improved from previous fiscal year (not 100% achieved but improved from previous fiscal year)
×
Target not achieved
*
Qualitative indicators with no evaluation axis are evaluated on the basis of whether or not progress has been made since the previous fiscal year.
 
Target
(CSR indicator)
FY2016 results Evaluation
Promotion of compliance
Steady implementation of PDCA cycle
In order to promote compliance PDCA cycles, the Management Ethics Committee chaired by the President meets twice a year to formulate company-wide policy and confirm and discuss matters such as the handling of inquiries and consultations by the compliance advisory service desks, monitoring of permeation of compliance awareness, and results of compliance audits.
Revision of Tokyo Gas Group Our Code of Conduct
The Tokyo Gas Group Code of Conduct written in 2003 was revised to reflect global standards, the Olympic Charter, and legal amendments, and the revised code entered effect in fiscal 2017.
Fostering of a compliance oriented mentality
The following activities were implemented in accordance with annual plans.
<Workplace workshops>
  • Workplace workshops and other events featuring recent cases of compliance practice held to embed Tokyo Gas Group Our Code of Conduct: 25,136 participants 
<Use of training>
  • Provision of level-specific training and onsite made-to-order training programs tailored to individual companies' and departments' needs: 84 sessions and 2,818 participants
<Information provision>
  • Timely provision of information on compliance to Tokyo Gas Group: 6 occasions
<Advisory service desks>
  • Cases handled by advisory service desks while protecting the privacy of service users: 54
<Promotion of PDCA cycles>
  • Promotion of improvements and incorporation into plans for the next year in response to observations raised by compliance audits of Tokyo Gas and its subsidiaries conducted by the Internal Audit Department and annual surveys of compliance awareness.
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Key Future Initiatives from FY2017
Target
(CSR indicator)
Key initiatives
Promotion of compliance
Steady implementation of PDCA cycle
Familiarization of employees with the revised edition of Our Code of Conduct and implementation
Ongoing implementation and enhancement of quality of compliance promotion activities at the workplace level
  • Organization of workplace workshops on key themes reflecting changes within and beyond the company
Rapid ascertainment and sharing within the Group of information on the levels of compliance expected by society
Effective operation of advisory service desks
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Prevention of Bribery and Corruption

<Reasons for identification of material aspects>
Because Tokyo Gas Group’s overseas expansion makes it important to reduce the risk of bribery and corruption of foreign public officials and individuals in those regions where it does business overseas (especially in countries where there is a high risk of corruption).

Performance in FY2016: Overview and Assessment
Criteria for evaluating indicators 
○
Target achieved (100% or above)
△
Target not achieved but improved from previous fiscal year (not 100% achieved but improved from previous fiscal year)
×
Target not achieved
*
Qualitative indicators with no evaluation axis are evaluated on the basis of whether or not progress has been made since the previous fiscal year.
 
Target
(CSR indicator)
FY2016 results Evaluation
Promotion of “sincere and equitable” activities in accordance with Tokyo Gas Group Our Code of Conduct The Foreign Public Official Anti-Bribery and Corruption Guidelines were revised to add guidance on crisis management as specified in the Japan Federation of Bar Associations’ Guidance on Prevention of Foreign Bribery, and the changes were also reflected in the English-language edition of the guidelines.
Training was provided to employees primarily involved in business overseas to ensure proper compliance with the guidelines (281 participants).
Training was provided to ensure observance of the English edition of Tokyo Gas Group Our Code of Conduct.
Arrangements were put in place to enable group employees working overseas to report and seek advice, and supervisors responsible for implementing measures to prevent bribery and corruption overseas were appointed to ensure appropriate implementation of the guidelines.
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Key Future Initiatives from FY2017
Target
(CSR indicator)
Key initiatives
Promotion of “sincere and equitable” activities in accordance with Tokyo Gas Group Our Code of Conduct The following measures will be implemented to ensure compliance with the Foreign Public Official Anti-Bribery and Corruption Guidelines:
  • Ongoing education for group employees working overseas
  • Monitoring of state of compliance with the guidelines
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Protection of Personal Information

<Reasons for identification of material aspects>
Because of the importance of properly protecting and handling the personal information held by Tokyo Gas Group on its 11 million-plus customers.

Performance in FY2016: Overview and Assessment
Criteria for evaluating indicators
○
Target achieved (100% or above)
△
Target not achieved but improved from previous fiscal year (not 100% achieved but improved from previous fiscal year)
×
Target not achieved
*
Qualitative indicators with no evaluation axis are evaluated on the basis of whether or not progress has been made since the previous fiscal year.
 
Target
(CSR indicator)
FY2016 results Evaluation
Practice of safety management in accordance with our policy on protection of personal information Rigorous enforcement of rules on management and use of personal information
  • Awareness was raised through level-specific training provided at four stages: upon entering the company, during the third year, and at two levels of qualification promotion (1,531 participants).
  • Awareness was raised through training provided by instructors sent to individual departments (2,818 participants).
Action to comply with revisions to the Act on the Protection of Personal Information
  • Details of necessary fresh action, including the clarification of personal information and requirements regarding anonymized information, were publicized throughout Tokyo Gas Group and action taken in response.
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Key Future Initiatives from FY2017
Target
(CSR indicator)
Key initiatives
Practice of safety management in accordance with our policy on protection of personal information Rigorous enforcement of rules on management and use of personal information
  • Provision of level specific training (upon entering the company, in the third year, and two levels during qualification promotions) and onsite training, and raising of awareness (including regarding details of the revised Act on the Protection of Personal Information).
Provision of e-learning based training for all Tokyo Gas Group employees to familiarize them with the requirements of the revised Act on the Protection of Personal Information
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.