Tokyogasgroup csr report

Enhancement of Energy Security

For the Safety of Our Customers

Safety management system

The Group's underlying mission as an energy supplier is to ensure safety. We recognize that ensuring safety is an extremely important issue that requires the direct involvement of top management, and we have organized our management structure accordingly. Safety arrangements were further enhanced in August 2006 by the establishment of the Safety Committee, which is chaired by the President, to coordinate and promote security measures. A Safety Promotion Committee (chaired by the Chief Executive of the Pipeline Network Division) has also been established, along with several permanent sub-committees, under the Safety Committee in order to tackle various issues quickly and flexibly.

In addition to these permanent committees, temporary Security Measures Committees are set up under the Safety Committee to quickly address serious gas-related incidents or accidents that require individual responses.

In fiscal 2016, a total of 192 confirmed gas-related accidents occurred (105 at the consumer stage, 87 at the supply stage, and none at the production stage), and we continued to work to reduce the number of such incidents.

Safety Management System
Safety Management System

DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Safety Arrangements

Tokyo Gas has a 24/7/365 emergency mobilization system in place in readiness for gas leaks and other emergencies. We have developed robust arrangements to ensure customer safety under all circumstances.

Tokyo Gas's Safety Arrangements
Tokyo Gas's Safety Arrangements


Security Command Center
When Tokyo Gas Customer Center receives a report of a gas leak, the call is immediately transferred to the Security Command Center, which makes inquiries to ascertain the situation and offers safety advice. At the same time, Gaslight 24 teams are swiftly dispatched to the scene from their various locations by the Security Command Center. Our security system also has a hotline for coordinating with the fire department and police.

Security Command Center
Security Command Center

Gaslight 24 
Gaslight 24 teams are on call 24 hours a day to provide an immediate response to gas leaks and other emergencies. Each location within the Tokyo Gas service area is staffed by specialists in emergency response procedures, and they are ready to respond immediately, around the clock, when the command comes in from the Security Command Center.

Gaslight 24 emergency vehicle
Gaslight 24 emergency vehicle
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Periodic Safety Inspections of Gas Equipment

Tokyo Gas Group periodically inspects all its customers’ gas appliances for safety at intervals specified by law under the Gas Business Act. As a general gas pipeline operator, we check for gas leaks on customers’ premises, and we visit customers as a gas retailer to inspect their gas appliances and air supply and exhaust systems.
We will continue to work to maintain and improve the quality of our work so that customers can use gas with confidence.
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Enhancing the Quality of Gas and Water/Space Heating System Installation Work and Preserving Engineering Expertise

Tokyo Gas not only makes life more comfortable through the use of gas appliances, but also provides further "Safety, Security, and Reliability" to our customers.

To help achieve this, we organize regular "Exhibitions of Technical Skills" and "Engineering Presentations" with the aim of enhancing the quality of gas and water/space heating system installation work and ensuring that engineering skills are maintained and passed on from one cohort of engineers to the next.

At Exhibitions of Technical Skills, teams of installation engineers from Tokyo Gas, Tokyo Gas LIFEVAL, and the entire Tokyo Gas Group (GASTIS)* show off their everyday engineering skills to motivate each other to achieve even higher skill levels. Events such as these raise awareness and reinforce the "Safety, Security, and Reliability" that are our hallmark.
*An organization formed by Tokyo Gas and its partners involved in marketing to sub-users in the housing market
 

Scenes from the Exhibition of Technical Skills   
Scenes from the Exhibition of Technical Skills

DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.