Tokyogasgroup csr report

Enhancement of Energy Security

Lifestyle Services

The Tokyo Gas Group's locally based service network

Tokyo Gas LIFEVAL network was set up by Tokyo Gas to deliver individualized service and develop close ties with customers in order to better meet their specific needs. It functions as a one-stop shop for products and services that will improve quality of life. As of April 1, 2017, the network consisted of 32 corporations in 62 blocks.

Our Tokyo Gas LIFEVAL showrooms handle the arrangements for a range of city gas-related tasks, including periodic safety inspections, meter readings, commencement and termination of gas service, the sale, repair, and installation of gas appliances, and applications for gas and electricity service. They help local residents enjoy safe, environmentally friendly, comfortable lives by providing information on plumbing renovations(especially for kitchens and bathrooms) and energy conservation and generation in the home, and they are also active in organizing events, such as cooking classes using the latest equipment, that allow customers to see, feel, and experience gas appliances in actual use.

Tokyo Gas provides LIFEVAL personnel with various objective-based and level-specific training to enable them to master and improve their technical abilities and service skills. As well as assisting with human resource development, Tokyo Gas helps the network deliver better services and proposals by gathering and sharing customer feedback on LIFEVAL.

The Group further provides various services through its Enesta and Enefit outlets to contribute to comfort in everyday life.
 

Event at a Tokyo Gas LIFEVAL showroomEvent at a Tokyo Gas LIFEVAL showroom
Installing a gas appliance Installing a gas appliance
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Always Reliable Services Menu

Our Always Reliable Services are a selection of services designed to deliver peace of mind regarding everything from gas appliances to life at home in general. Emergency Home Assist was launched in April 2016, followed by Gas Fixture Troubleshooting Support and a revamped Residential Monitoring service in April 2017.

 
Gas Fixture Troubleshooting Support
This service provides free onsite support and repair in the event of problems with city gas water heaters and cooking stoves.
Engineering fees and the cost of replacement parts are borne by the customer. Some appliances and areas are not covered by this service.
 

Emergency Home Assist
This service provides 24/7/365 onsite emergency support and repair in the event of plumbing problems, broken windows, or getting locked out.
Customers who qualify for Tokyo Gas’s gas and electricity package discount are exempt from the monthly fee for this service until March 2018. Service users have expressed themselves delighted with the speed with which plumbing problems are dealt with and the convenience of having free support.
 

Residential Monitoring
Residential Monitoring is a paid-for service launched in April 2017. It allows customers to check whether they have forgotten to turn the gas off and receive messages regarding their gas usage by connecting residential users’ gas meters to Tokyo Gas’s Station 24 via communications equipment. In addition to the remote gas check and shutoff service and automatic notification service already provided by our My Tsuho service, Remote Monitoring also offers a “no gas used yesterday” notification service that informs registered family members if a customer did not use any gas the previous day.
The remote gas check and shutoff service lets users check, either online or by making a simple phone call, whether they accidently left the gas on when they went out. If they did, then Tokyo Gas can turn the gas off for them remotely. The automatic notification service, meanwhile, informs customers by phone if it detects gas usage that is out of the norm (such as when gas has been used for a prolonged period). And the new “no gas used yesterday” notification service sends regular emails to pre-registered family members if gas has not been used at all between midnight and midnight the previous day. This makes it possible for customers who live away from their family to let them know that they are well every day. This service can also email family members if a customer did not use any gas at all the previous day. 


[Remote gas check and shutoff service]    [Automatic notiffication service]

["No gas used yesterday" notiffication service]
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.