Tokyogasgroup csr report

Top Commitment

Top Commitment


Top Commitment

The full liberalization of the electricity and gas retail markets represents a new chapter for Tokyo Gas Group, and we are committed to further improving CSR management and contributing to the sustainable development of society through our operations in this new environment. Michiaki Hirose President Tokyo Gas Co., Ltd.

A Second Year of Unparalleled Competition in the Energy Market

We are entering a second year of unparalleled competition in Japan’s energy market triggered by full liberalization of Japan’s electricity retail market in April 2016 and its gas retail market this April.
In November 2011, shortly after the Great East Japan Earthquake, Tokyo Gas Group formulated a new long-term corporate strategy called the “Challenge 2020 Vision” to help it fulfill its public mission as an energy company and achieve and contribute to sustainable growth. Since then we have been working to evolve as a total energy business, accelerate our global business development, and construct a new group formation.
This fiscal year, we will be stepping up our efforts to deliver greater value to the customer and make us the customer’s first choice by offering total energy solutions that combine the supply of gas, electricity, and liquid gas with other services.
Maintaining our core commitment to safety in the gas business following the full liberalization of the gas retail market, we will work with gas retailers to ensure safety, maintain continuity of supply, and expand gas use so that customers can put their trust in gas. At the same time, we will strive to ensure transparency, neutrality, and fairness in the pipeline sector in our new role as a gas pipeline operator.
Overseas, we will use our new structure featuring 11 overseas offices to strengthen risk management and further accelerate our expansion in the upstream, midstream/downstream, and power generation sectors and beyond.To assist our shift from a “Mount Fuji” style of management overwhelmingly dominated by the supply of city gas to the Tokyo metropolitan area to a “Yatsugatake”(mountain range with several peaks) - style of management that pursues multiple “peaks” or core businesses internationally, we have identified seven business domains around which our new group formation will be organized. We will develop our presence in each of these domains to take full advantage of the opportunities offered by this age of unparalleled competition in the energy market, generating synergies between them that will allow us to deliver more added value to our customers.

The Seven Business Domains of Yatsugatake Management

Tokyo Gas Group’s Vision of CSR Management

This year marked the 50th anniversary of the opening of the Gas Museum operated by Tokyo Gas in Kodaira City, Tokyo. As the museum’s exhibits show, the 130-plus years since Tokyo Gas’s gas lamps first illuminated Japan’s capital  during the time of the nation’s “bunmei kaika” modernization and enlightenment have been a time of ceaseless competition and change. From overseeing the adoption of gas as a heat source and for other applications to becoming Japan’s first importer of Liquified Natural Gas (LNG), Tokyo Gas has always been a driver of change as it has continued to make gas ever safer and more convenient to use.We are now embarking on a new chapter in our history as we enter a time of full liberalization of the electricity and gas retail markets. Maintaining our commitment to our corporate message of “Supporting you Always and bettering every day,” we will respond to this new environment by placing even greater emphasis on dialogue and building stronger ties with our customers, local communities, and all our other stakeholders who make Tokyo Gas Group what it is.

Six Key Areas of CSR Activity

Tokyo Gas Group sees fulfilling its social responsibilities and public mission through its daily business activities as the bedrock of CSR, and it has identified and is pursuing action in the following six key areas of CSR in order to meet society’s expectations in this time of change.

Six Key Areas of CSR Activity

As the world mobilizes to achieve the Sustainable Development Goals (SDGs) agreed by the United Nations by 2030, Tokyo Gas Group will contribute to the sustainable development of society through more sophisticated CSR management in order to meet public needs and expectations from a broader global perspective.

President Tokyo Gas Co., Ltd.

DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.