Tokyogasgroup csr report

Permeation and Rigorous Practice of Compliance

Why Is this Materiality?

  • The Tokyo Gas Group must practice fair and transparent management with a strong emphasis on compliance as a foundation for sustainable operations.

FY2017 Results and Evaluation

Criteria for evaluating KPIs
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Target achieved (100% or above)
△
Target not achieved but improved from the previous fiscal year
✕
Target not achieved

Note: Qualitative indicators with no evaluation axis are assessed on the basis of whether progress has been made since the previous fiscal year.
 

Target
(CSR KPIs)
FY2017 Results Evaluation
Promotion of compliance

Steady implementation of PDCA cycles

■ In order to promote compliance through PDCA cycles, the Management Ethics Committee, chaired by the president, has met twice a year to formulate Company-wide policy and confirm and discuss matters such as the handling of inquiries and consultations by the consultation desks, monitoring the permeation of compliance awareness and the results of compliance audits.
 

■ Permeation of the revised edition of Tokyo Gas Group Our Code of Conduct. Held study sessions and seminars to permeate Tokyo Gas Group Our Code of Conduct, which was revised to reflect global standards, the Olympic Charter and legal amendments, and came into effect in fiscal 2017.
 

■ Fostering of a compliance oriented mentality
The following activities were implemented in accordance with annual plans.
 

Workplace workshops:
  • Workplace workshops and other events featuring recent cases of compliance practice held to embed Tokyo Gas Group Our Code of Conduct: 28,726 participants.
Use of training:
  • Level-specific training and training provided by instructors dispatched to meet individual department and company needs: 27 sessions with 614 participants.
Information provision:
  • Shared timely information on compliance within the Tokyo Gas Group on 6 instances.
Consultation desks:
  • Cases handled by the consultation desks while protecting the privacy of users: 104
Promotion of PDCA cycles:
  • Promotion of improvements and incorporation into plans for the next year in response to observations raised by compliance audits of Tokyo Gas and its subsidiaries, which were conducted by the Internal Audit Department, and annual surveys of compliance awareness.
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Key Initiatives for FY2018 and Beyond

We reviewed the Tokyo Gas Group’s key CSR activities and materiality in fiscal 2017. Please visit the related link to view the latest information on our materiality and KPIs for CSR.
 
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Prevention of Bribery and Corruption

Why Is this Materiality?

  • In light of the expansion in the Tokyo Gas Group’s overseas operations, reducing the risk of bribery and corruption involving foreign public officials is important, especially in countries where there is a high risk of corruption.

FY2017 Results and Evaluation

Criteria for evaluating KPIs
〇
Target achieved (100% or above)
△
Target not achieved but improved from the previous fiscal year
✕
Target not achieved

Note: Qualitative indicators with no evaluation axis are assessed on the basis of whether progress has been made since the previous fiscal year.

 
Target
(CSR KPIs)
FY2017 Results Evaluation
Promotion of sincere and equitable activities in accordance with Tokyo Gas Group Our Code of Conduct

■ Revision of the Basic Policy On Promoting Overseas Business

  • Revised in accordance with newly-established Tokyo Gas Group Human Rights Policy.
  • At the time of its establishment, the Basic Policy was primarily focused on preventing bribery and corruption involving foreign public officials. The latest revision includes provisions on human rights as well as provisions clarifying the Basic Policy’s relevance to the environment, labor practices and relationship with local communities, which are required for pursuing global operations.
     

■ Training was provided to employees primarily involved in business overseas to ensure proper compliance with the guidelines (344 participants).
 

■ Established a system to enable Group employees working overseas to report and seek advice. Appointed supervisors responsible for implementing measures to prevent bribery and corruption overseas to ensure proper enforcement of the guidelines.

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Key Initiatives for FY2018 and Beyond

We reviewed the Tokyo Gas Group’s key CSR activities and materiality in fiscal 2017. Please visit the related link to view the latest information on our materiality and KPIs for CSR.
 
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Protection of Personal Information

Why Is this Materiality?

  • Properly protecting and handling the personal information pertaining to the Tokyo Gas Group’s 11 million-plus customers is of the utmost importance.

FY2017 Results and Evaluation

Criteria for evaluating KPIs
〇
Target achieved (100% or above)
△
Target not achieved but improved from the previous fiscal year
✕
Target not achieved

Note: Qualitative indicators with no evaluation axis are assessed on the basis of whether progress has been made since the previous fiscal year.

 
Target
(CSR KPIs)
FY2017 Results Evaluation
Practice of safety management in accordance with our policy on protection of personal information

■ Rigorously enforced rules on management and use of personal information

  • Awareness raising incorporated into level-specific training provided upon joining the company, in the third year, and during qualification promotions (two levels): 1,527 participants.
  • Awareness raising included in training, provided by instructors sent to individual departments, for 614 participants.
     

■ Action to comply with the revised Act on the Protection of Personal Information

  • Details of a required fresh action, including the clarification of personal information and requirements regarding anonymized information, were publicized throughout the Tokyo Gas Group and action was taken in response.
     

■ Provided e-learning based training for all Tokyo Gas Group employees (21,342 participants) to familiarize them with the requirements of the revised Act on the Protection of Personal Information.

〇

Key Initiatives for FY2018 and Beyond

We reviewed the Tokyo Gas Group’s key CSR activities and materiality in fiscal 2017. Please visit the related link to view the latest information on our materiality and CSR KPIs.
 
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.