Our Human Resource Development Programs for training employees are composed of two pillars: training to develop foundational and common skills as business people and training to develop a broad range of expertise. By expanding, enhancing, and increasing the skills required of "contribution-type" employees, we aim to foster both employees who can think for themselves, act and involve others, and employees who can adapt flexibly to changes in the business environment. We thus seek to maximize the distinctive traits and strengths of each and every one of our employees, enhancing our overall productivity through their individual growth, and fostering employees who can serve as the driving force of Tokyo Gas Group.
Human Resource Development in Residential Services
Human Resource Development Centers
Our human resource development centers provide training for employees of Tokyo Gas Group and partner companies in the residential services sector. In fiscal 2016, about 60 instructors taught some 170 courses (1,333 sessions in total). These instructors consist of former as well as current employees, and also employees of group companies. Courses are designed in collaboration with the departments concerned and cover training in technical skills to guarantee the quality of field work (safety inspections, equipment repairs, installation of gas appliances and water heaters, and gas installation work) and training to develop the mindset and basic knowledge required to remain the customer’s choice. Training leads to qualifications under our internal qualification scheme, and e-learning courses are offered to provide employees with an accessible means of renewing their qualifications.
Human Resource Development in the Pipeline Sector
The Pipeline Network Division defines human resource requirements and implements human resource development measures to establish the foundations for human resource development from a mid- to long-term perspective. Specialist skills are developed through OJT based mainly on daily supervision and Off-JT provided at training centers and other facilities in order to ensure the maintenance and transmission of skills and technologies.
Skills and Technology Certification Program
We have introduced arrangements to equip individual employees with the skills and abilities needed to perform work responsibly in conformance with customers’ and society’s expectations. This program provides mechanisms to ensure that work is performed by personnel possessing a certified level of skills, and it is fundamental to our ongoing fulfilment of our responsibilities to the customer and society.
“Meister” Instruction Program
This is an in-house qualification scheme that facilitates personnel development by certifying highly skilled personnel to raise workplace skills and ensure the smooth transmission of skills to the next generation. The program provides a clear vision of what it takes to be the ultimate professional so as to encourage personnel to develop the skills to become “Meister” instructors to their younger colleagues and become more aware of their important role as certified experts in passing on their skills to younger personnel.
Training Centers (Pipeline Training Center, Emergency Management Training Center, Transmission Training Center)
Off-JT is provided at three centers organized according to line of work. In addition to providing regular training for employees of Tokyo Gas Group and partner companies in the form of basic induction training, training to raise work performance capacity, and common core training, these centers deliver customized training and onsite training, loan training resources such as tools and videos, and offer open access to their facilities.
Use of Training Management System
The above training is administered via a system called STUDY II (and a qualification management system in the case of the Transmission Training Center). Employees of Tokyo Gas Group and partner companies can apply for training using STUDY II, and information on the system can be shared with other systems to make it easier for employees to manage their personal learning records .
Tokyo Gas Group Mindset Orientation
In April 2017, all new Group employees received “Tokyo Gas Group Mindset Orientation.” The purpose of this orientation is to instill a strong sense of belonging in new recruits in order to make them more aware of being part of our Group. The orientation program includes lectures on subjects such as the Group’s main policies, customer satisfaction, compliance, human rights, the environment, diversity, and CSR. Athlete Keiichi Kimura (employed in the Personnel Department) also spoke on his experience of winning silver and bronze medals in swimming at last year’s Rio 2016 Paralympics and his future challenges in order to share the importance of having a passion for tackling new challenges.
- Tokyo Gas Group Mindset Orientation session
- Keiichi Kimura