Tokyogasgroup csr report

Questionnaire Results and Highlights of Feedback

Tokyo Gas Group CSR Report 2018 Questionnaire Results

In order to obtain wide-ranging feedback from stakeholders, the Tokyo Gas Group has incorporated a feedback mechanism into its report website and also conducts questionnaires on the Group’s CSR initiatives. The feedback obtained is shared with the relevant parties and used to make improvements to daily business activities and future reports.
 

Rating CSR Activities of the Tokyo Gas Group

Rating CSR Activities of the Tokyo Gas Group
 

Areas of Interest (multiple responses allowed)

Areas of Interest (multiple responses allowed)
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Feedback Highlights

Views on safety and disaster prevention
  • There were a number of natural disasters in 2018, and I’d like to see more disaster-related topics included in the next issue.
  • Given that the Company supplies gas, a flammable substance, safety considerations are a priority. I hope the Company continues to comply with safety rules as a business operator and provides information on safety to consumers.

 

Views on continuity of supply
  • I hope the Company continues to play its role in meeting society’s needs by providing a stable supply of energy.
  • Maintaining a stable supply of energy is of major importance, but I also expect the Company to engage in activities for reducing environmental impact and recycling.

 

Views on the environment
  • Protecting the environment is an urgent issue, and I expect the Company to contribute in this area.
  • I’d like to see the Company consistently promote power generation using environmentally friendly natural gas and renewables.

 

Views on CSR activities
  • I think the Company’s business is highly beneficial to society, and I expect a more proactive approach to promoting CSR.
  • Gas is essential to daily life, and I expect the Company to play a more active role in local communities.

 

Views on the report
  • It’s commendable that the Company actively discloses negative information to stakeholders with diverse interests.
  • I suggest reporting in greater detail the Company’s initiatives on environmental protection.
  • I feel the report is generally text-heavy, which could be avoided by publishing selective articles and making better use of graphic content.

 

Questionnaire Summary
Survey period November 16, 2018–March 7, 2019
Content surveyed Tokyo Gas Group CSR Report 2018
Number of valid responses 216
Respondents Registered CSR reviewers*1

*1 Individuals registered with DFF Inc., who have expressed interest in actively participating in questionnaires and research on CSR.

DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.