Survey Indexes

Category		Policies/guidelines/standards	Structures/systems	Performance Data
Organizational		Management Philosophy / Corporate Action Philosophy Tokyo Gas Group Our Code of Conduct Challenge 2020 Vision	Corporate Information Challenge 2020 Vision	―
IR		IR Policy	―	Annual Reports Investors' Guide Financial Highlights Segment Data Key Management Indices Financial Statements City Gas Business Basic Data Stock and Bond Information Financial Results For FY2016 ended March 2017
Governance		Basic Policy on Corporate Governance Independence Standards for Outside Officers Basic Policy on Development of Corporate Structures and Systems for Ensuring Appropriateness of Operations (Internal Control System) for Tokyo Gas Group	Corporate Governance Systems Management Structure Audit Structure: Mutual Collaboration among Audit & Supervisory Board Members' Audit, Internal Audit, and Independent Auditors' Audit Internal Control System Enterprise risk management system Crisis management system: Emergency Response Organization	Membership of the Board of Directors, Advisory Committee, Audit & Supervisory Board, and Corporate Executive Meeting Corporate Governance
CSR Management		Top Commitment Basic Policy on CSR	The CSR Management PDCA Cycle CSR Promotion System	CSR Training: Training programs held in FY2016 CSR Workshop
Stakeholder Engagement		Stakeholder Engagement	―	Stakeholder Engagement Disclosure of Incidents That Affected Our Stakeholders Major Awards and Recognition Domestic and International Appraisals Questionnaire Results and Highlights of Feedback
Enhancement of Energy Security		Basic Policy	―	Performance in FY2016: Overview and Assessment
	Safety	Voluntary Action Plans of Tokyo Gas Concerning Product Safety	Measures Against Earthquake and Other Disasters Safety management system Safety Arrangements	Encouragement of Switchover to Safer Appliances Ensuring the Safety of Commercial Appliances Routine Disaster Preparedness
	Customer	Customer-oriented CS Mindset	Arrangements for promoting customer satisfaction	Service Quality Surveys Conducted Breakdown of Customer Feedback
Contribution to the Environment		The Tokyo Gas Group’s Approach to Environmental Action / Environmental Philosophy / Environmental Policies Environmental Protection Guidelines(1) Environmental Protection Guidelines(2) The Tokyo Gas Group’s Environmental Protection Guidelines（2017-2020）	―	Performance in FY2016: Overview and Assessment 　Environmental Protection Guidelines:Material Aspects 　Environmental Protection Guidelines:Other Tokyo Gas Group Business Activities and Material BalanceThird-party assured City gas feedstock, / City Gas Sales, Heat Sales, Power Sales Energy Usage Environmental Accounting Third-Party Independent Assurance Report
	Environmental Management		Environmental Management System	Management of Chemical Substances: Response to the PRTR Act Management of Chemical Substances: Measures for fluorocarbons Management of Chemical Substances: Hazardous waste management Water Resource Inputs of Tokyo Gas Group (tap/industrial water)
	Global Warming		―	Greenhouse Gas Emissions along the LNG Value Chain Number of NGVs in Use LNG Cold Energy Use Promotion of Renewable Energies Carbon offsetting partner for the G7 Ise-Shima Summit and Intercity Baseball Tournament Green Power Purchases and Use Emissions into the Atmosphere: Greenhouse Gas Emissions (CO₂, CH₄) Greenhouse Gas Emissions from Feedstock Procurement CO₂ Emissions and Emissions Reduction at Customers'Sites Energy Usage and CO₂ Emissions Associated with Cargo Transportation (for Tokyo Gas on a Non-Consolidated Basis) CO₂ Emission Factor Unit Calorific Value City Gas CO₂ Emission Factors
	Resource Saving		―	Green Purchasing Rate General Waste Generation and Recycling Rate Copy Paper Usage and Reduction Rate Trend in Reduction in Emissions of Excavated Soil Relative to Estimated Baseline Gas Meter Reuse and Recycling Water Usage Emissions into Water Systems: Total Wastewater, COD Industrial Waste Industrial Waste: Results by Major Sites（FY2016） General Waste By-Products from Gas Pipe Construction Work Recovery from Our Customers SRIMS Recovery Results（FY2016）
	Biodiversity		―	Timeline of Flora and Fauna Surveys
	Environmental Technologies Development		―	Development of biogas utilization technologies
Contribution to Local Communities		Basic Policy Concept of Social Action Programs	―	Performance in FY2016: Overview and Assessment Support for employees’ volunteer activities
Respect for Human Rights		Basic Stance on Human Rights	Human rights promotion system chart	Performance in FY2016: Overview and Assessment Human rights awareness training Participants in Training on Human Rights
Promotion of Compliance		Basic Policies	―	Performance in FY2016: Overview and Assessment
	Compliance	Prevention of Bribery and Corruption: Basic principles Outline of the Foreign Public Official Anti-Bribery and Corruption Guidelines	Compliance Promotion Structure Outline of the Foreign Public Official Anti-Bribery and Corruption Guidelines: Operating structure	Participants in Training on Compliance Number of Cases Handled by Compliance Advisory Service Desks Number of Cases Handled by Communication Support Section
	Information Security	Information Security Management: Basic Policies Code of Conduct to Ensure Information Security Policy on protection of personal information at Tokyo Gas	Information Security Promotion System	―
Enhancement of People-Centered Management Base		Basic Policies on Human Resources	―	Performance in FY2016: Overview and Assessment Third-Party Independent Assurance Report
	Employee	Personnel Development Systems: Basic policy Action on Diversity: Top Commitment Action on Diversity: Basic Policy	Main Labor-Management Consultations and Topics Discussed Framework for Promoting Diversity Human Resource Development Programs	Employee Survey Rate of Return to Work after Parental Leave Hiring of Men and Women Action to promote women's participation in the workplace: Seminars and Lectures Held in FY2016 Number of Full-time Employees by Gender Breakdown of Employees by Age and Gender Average Age by Gender Average Length of Employment by Gender Ratio of Women in Management Hiring of Fresh Graduates Hiring of Mid-Career Personnel Number of People with Disabilities Employed State of Reemployment after Mandatory Retirement Main Systems and Numbers of Users Number of Employees Leaving the Company Number of Temporary and Contract Employees Average Annual Salary Average Overtime Hours Days of Paid Leave Taken per Year Number with Right to Collective Bargaining (Employees excluding Management) Annual Average Training Hours
	Occupational Safety and Health	Basic Principles on Occupational Safety and Health Activities Group Occupational Safety and Health Policy	Structure of Safety and Health Management How Our Occupational Safety and Health Management System Operates	Health Check Examination Rate Implementation of Occupational Safety and Health Education Programs Change in Number of Work-related Injuries, Number of Traffic Accidents, Rate of Lost Work-time Injuries, and Severity Rate Number of Accidents at Subsidiaries, Affiliates, Etc.
Supply Chain Management		Basic Requirements for Purchasing Purchasing Guidelines for Suppliers Initiatives for Green Purchasing	―	Results of the Survey on CSR Efforts Made by Our Business Partners

DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, ＴＧＥＳ, TOKYO GAS COMMUNICATIONS, INC.