Tokyogasgroup csr report

Survey Indexes

Survey Indexes

Category Policies/guidelines/standards Structures/systems Performance Data
Organizational Management Philosophy / Corporate Action Philosophy
Tokyo Gas Group Our Code of Conduct
Challenge 2020 VisionPDFファイルを開きます
Corporate Information
Challenge 2020 VisionPDFファイルを開きます
IR IR Policy Annual Reports
Investors' Guide
Financial Highlights
Segment Data
Key Management Indices
Financial Statements
City Gas Business Basic Data
Stock and Bond Information
Financial Results For FY2016 ended March 2017PDFファイルを開きます
Governance Basic Policy on Corporate GovernancePDFファイルを開きます
Independence Standards for Outside OfficersPDFファイルを開きます
Basic Policy on Development of Corporate Structures and Systems for Ensuring Appropriateness of 
Operations (Internal Control System) for Tokyo Gas Group

Corporate Governance Systems
Management Structure
Audit Structure: Mutual Collaboration among Audit & Supervisory Board Members' Audit, Internal Audit, and Independent Auditors' Audit
Internal Control System
Enterprise risk management system
Crisis management system: Emergency Response Organization
Membership of the Board of Directors, Advisory Committee, Audit & Supervisory Board, and Corporate Executive Meeting
Corporate Governance PDFファイルを開きます
CSR Management Top Commitment
Basic Policy on CSR
The CSR Management PDCA Cycle
CSR Promotion System
CSR Training: Training programs held in FY2016
CSR Workshop
Stakeholder Engagement Stakeholder Engagement Stakeholder Engagement
Disclosure of Incidents That Affected Our Stakeholders
Major Awards and Recognition
Domestic and International Appraisals
Questionnaire Results and Highlights of Feedback
Enhancement of Energy Security Basic Policy Performance in FY2016: Overview and Assessment
  Safety Voluntary Action Plans of Tokyo Gas Concerning Product Safety Measures Against Earthquake and Other Disasters
Safety management system
Safety Arrangements
Encouragement of Switchover to Safer Appliances
Ensuring the Safety of Commercial Appliances
Routine Disaster Preparedness
Customer Customer-oriented CS Mindset Arrangements for promoting customer satisfaction Service Quality Surveys Conducted
Breakdown of Customer Feedback
Contribution to the Environment The Tokyo Gas Group’s Approach to Environmental Action / Environmental Philosophy / Environmental Policies
Environmental Protection Guidelines(1)
Environmental Protection Guidelines(2)
The Tokyo Gas Group’s Environmental Protection Guidelines(2017-2020)PDFファイルを開きます
Performance in FY2016: Overview and Assessment
 Environmental Protection Guidelines:Material Aspects
 Environmental Protection Guidelines:Other
Tokyo Gas Group Business Activities and Material BalanceThird-party assured
City gas feedstock, / City Gas Sales, Heat Sales, Power Sales
Energy Usage
Environmental Accounting
Third-Party Independent Assurance Report
  Environmental Management Environmental Management System Management of Chemical Substances: Response to the PRTR Act
Management of Chemical Substances: Measures for fluorocarbons
Management of Chemical Substances: Hazardous waste management
Water Resource Inputs of Tokyo Gas Group (tap/industrial water)
  Global Warming Greenhouse Gas Emissions along the LNG Value Chain
Number of NGVs in Use
LNG Cold Energy Use
Promotion of Renewable Energies
Carbon offsetting partner for the G7 Ise-Shima Summit and Intercity Baseball Tournament
Green Power Purchases and Use
Emissions into the Atmosphere: Greenhouse Gas Emissions (CO2, CH4)
Greenhouse Gas Emissions from Feedstock Procurement
CO2 Emissions and Emissions Reduction at Customers'Sites
Energy Usage and CO2 Emissions Associated with Cargo Transportation (for Tokyo Gas on a Non-Consolidated Basis)
CO2 Emission Factor
Unit Calorific Value
City Gas CO2 Emission Factors
  Resource Saving Green Purchasing Rate
General Waste Generation and Recycling Rate
Copy Paper Usage and Reduction Rate
Trend in Reduction in Emissions of Excavated Soil Relative to Estimated Baseline
Gas Meter Reuse and Recycling
Water Usage
Emissions into Water Systems: Total Wastewater, COD
Industrial Waste
Industrial Waste: Results by Major Sites(FY2016)
General Waste
By-Products from Gas Pipe Construction Work
Recovery from Our Customers
SRIMS Recovery Results(FY2016)
  Biodiversity Timeline of Flora and Fauna Surveys
  Environmental Technologies Development Development of biogas utilization technologies
Contribution to Local Communities Basic Policy
Concept of Social Action Programs
Performance in FY2016: Overview and Assessment
Support for employees’ volunteer activities 
Respect for Human Rights Basic Stance on Human Rights Human rights promotion system chart Performance in FY2016: Overview and Assessment
Human rights awareness training
Participants in Training on Human Rights
Promotion of Compliance Basic Policies Performance in FY2016: Overview and Assessment
  Compliance Prevention of Bribery and Corruption: Basic principles
Outline of the Foreign Public Official Anti-Bribery and Corruption Guidelines
Compliance Promotion Structure
Outline of the Foreign Public Official Anti-Bribery and Corruption Guidelines: Operating structure
Participants in Training on Compliance
Number of Cases Handled by Compliance Advisory Service Desks
Number of Cases Handled by Communication Support Section
Information Security Information Security Management: Basic Policies
Code of Conduct to Ensure Information Security
Policy on protection of personal information at Tokyo Gas
Information Security Promotion System
Enhancement of People-Centered Management Base Basic Policies on Human Resources
Performance in FY2016: Overview and Assessment
Third-Party Independent Assurance Report
  Employee Personnel Development Systems: Basic policy
Action on Diversity: Top Commitment
Action on Diversity: Basic Policy

Main Labor-Management Consultations and Topics Discussed
Framework for Promoting Diversity
Human Resource Development Programs
Employee Survey
Rate of Return to Work after Parental Leave
Hiring of Men and Women
Action to promote women's participation in the workplace: Seminars and Lectures Held in FY2016
Number of Full-time Employees by Gender
Breakdown of Employees by Age and Gender
Average Age by Gender
Average Length of Employment by Gender
Ratio of Women in Management 
Hiring of Fresh Graduates
Hiring of Mid-Career Personnel 
Number of People with Disabilities Employed
State of Reemployment after Mandatory Retirement
Main Systems and Numbers of Users
Number of Employees Leaving the Company
Number of Temporary and Contract Employees
Average Annual Salary
Average Overtime Hours
Days of Paid Leave Taken per Year
Number with Right to Collective Bargaining (Employees excluding Management)
Annual Average Training Hours
Occupational Safety and Health Basic Principles on Occupational Safety and Health Activities
Group Occupational Safety and Health Policy

Structure of Safety and Health Management
How Our Occupational Safety and Health Management System Operates
Health Check Examination Rate
Implementation of Occupational Safety and Health Education Programs
Change in Number of Work-related Injuries, Number of Traffic Accidents, Rate of Lost Work-time Injuries, and Severity Rate
Number of Accidents at Subsidiaries, Affiliates, Etc.
Supply Chain Management Basic Requirements for Purchasing
Purchasing Guidelines for Suppliers
Initiatives for Green Purchasing
Results of the Survey on CSR Efforts Made by Our Business Partners
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.