Survey Indexes

Category	Philosophy/policy/ guideline	Structure/ system	Action/ initiative
Environment
Contribution to the Environment (Targets and Performance, Third-Party Independent Assurance Report)	Environmental Policy and Environmental Sustainability Guidelines	―	FY2017 Results and Evaluation The Tokyo Gas Group Business Activities and Material Balance Environmental Accounting Third-Party Independent Assurance Report Developing Biogas Utilization Technologies
Materials	―	―	City Gas Feedstock (LNG/LPG), City Gas Sales, Heat Sales, Power Sales General Waste Generation and Recycling Rate Trend in Reduction in Emissions of Excavated Soil Relative to Estimated Baseline Reuse and Recycling of Gas Meters
Energy	―	―	Usage of Energy Diffusion of NGVs (Our Service Area) Cold Energy Use (FY2017) Promoting Renewable Energy Energy Usage and CO₂ Emissions Associated with Cargo Transportation (Tokyo Gas Co., Ltd.) (SCOPE 3) Unit Calorific Value
Water	―	―	Water Usage Emissions into Water Systems: Wastewater and COD (Chemical Oxygen Demand)
Biodiversity	―	―	Timeline of Flora and Fauna Surveys
Emissions	―	―	Greenhouse Gas Emissions along the LNG Value Chain (FY2017) Third-party Assured Joining Carbon Offset Programs of the G-7 Ise-Shima Summit, Intercity Baseball Tournament, and J.League Emissions into the Atmosphere: Greenhous gases (CO₂, CH₄) and NOx Greenhouse Gas Emissions from Feedstock Procurement (SCOPE 3) CO₂ Emissions and Emissions Reduction at Customer Sites (SCOPE 3) Energy Usage and CO₂ Emissions Associated with Cargo Transportation (Tokyo Gas Co., Ltd.) (SCOPE 3) City Gas CO₂ Emission Factors CO₂ Emission Factor
Effluents and Waste	―	Environmental Management Structure	Emissions into Water Systems: Wastewater and COD (Chemical Oxygen Demand) Industrial Waste Industrial Waste: Results by Major Sites (FY2017) General Waste By-Products from Gas Pipeline Construction Recovery of Used Gas Appliances from Customers Management of Chemical Substances: Compliance with PRTR Law Management of Chemical Substances: Measures to Address Fluorocarbons Management of Chemical Substances: Hazardous Waste Management Water Resource Inputs of the Tokyo Gas Group (Tap and Industrial water)
Social
Enhancement of People-Centered Management Base (Targets and Performance, Third-Party Independent Assurance Report)	Basic Policies on Human Resources	―	FY2017 Results and Evaluation Third-Party Independent Assurance Report
Employee	Action on Diversity, Basic Policy Action on Diversity, Management Commitment Development of the Human Resources System, Basic Policy	Education and Training System Framework for Promoting Diversity Main Labor-Management Consultations and Topics Discussed in FY2017	Number of Full-time Employees by Gender Breakdown of Employees by Age and Gender Average Age by Gender Average Length of Employment by Gender Hiring by Gender Ratio of Women in Management Hiring of New Graduates Hiring of Mid-Career Personnel Hiring of People with Disabilities State of Reemployment after Mandatory Retirement Major Programs and Number of Users Percentage Returning to Work from Parental Leave Number of Employees Leaving the Company Number of Temporary and Contract Employees Average Annual Salary Average Overtime Hours Days of Paid Leave Taken per Year Number of Employees with Right to Collective Bargaining (Employees Excluding Management) Employee Awareness Survey
Occupational Health and Safety	Basic Principle of Occupational Safety and Health Activities Fiscal 2018 Group-wide Occupational Safety and Health Policy	Safety and Health Management Structure Occupational Safety and Health Management System Operational Flow	Health Check Examination Rate Implementation of Occupational Safety and Health Education Programs Change in Number of Work-related Injuries, Number of Traffic Accidents, Rate of Lost Work-time Injuries, and Severity Rate
Training and Education	―	―	Average Annual Training Hours Efforts for Promoting Female Advancement: Seminars and Lectures Held in FY2017
Respect for Human Rights	Basic Stance on Respecting for Human Rights	System for Raising Human Rights Awareness	FY2017 Results and Evaluation Human Rights Awareness Training in FY2017 Participants in Training on Human Rights
Contribution to Local Communities	Basic Policy Social Contribution Guidelines	―	FY2017 Results and Evaluation Support for Employee Volunteer Activities
Supply Chain Management	Principles and Standards of Purchasing Practice Purchasing Guidelines for Suppliers Initiatives for Green Purchasing	―	Results of FY2017 CSR Survey of Suppliers
Customer Health and Safety	Voluntary Action Plan of Tokyo Gas Concerning Product Safety	Earthquake and Disaster Preparedness Safety Management System Security System	Progress in Switchover to Safer Appliances Measures to Ensure the Safety of Commercial Equipment Earthquake and Disaster Preparedness: Routine Disaster Preparedness
Governance
Promotion of Compliance	Basic Policies	―	FY2017 Results and Evaluation
Enhancement of Energy Security	Basic Policy	―	FY2017 Results and Evaluation
Management Philosophy/Management Plan	Management Philosophy/Corporate Action Philosophy Tokyo Gas Group Our Code of Conduct Challenge 2020 Vision IR Policy Basic Policy on CSR Top Commitment	Corporate Profile Challenge 2020 Vision CSR Promotion System CSR Management PDCA Cycle	Annual Reports Financial Results For FY2017 ended March 2018 Investors' Guide Financial Highlights Segment Information Key Management Indicators Financial Statements City Gas Business Basic Data Stock and Bond Information CSR Workshop CSR Training: Training Programs in FY2017
Governance	Basic Policy on Corporate Governance Independence Standards for Outside Officers Basic Policy on Development of Corporate Structures and Systems for Ensuring Appropriateness of Operations (Internal Control System) for Tokyo Gas Group	Corporate Governance Systems Management Structure Audit Structure (the Audit & Supervisory Board Audit, Internal Audit, and Independent Auditors' Audit) Internal Control System Enterprise risk management system Crisis Management System: Emergency Response Organization	Membership of the Board of Directors, Advisory Committee, Audit & Supervisory Board, and Corporate Executive Meeting Corporate Governance Report
Information Security	Information Security Management: Basic Policies Code of Conduct to Ensure Information Security Policy on Protection of Personal Information at Tokyo Gas	Information Security Promotion System	―
Compliance	Prevention of Bribery and Corruption: Basic Policies Outline of the Foreign Public Official Anti-Bribery and Corruption Guidelines	Compliance Promotion Structure Outline of the Foreign Public Official Anti-Bribery and Corruption Guidelines: Operating Structure	Participants in Training on Compliance Number of Cases Handled by Consultation Desks
Stakeholder Engagement	Stakeholder Engagement Customer-oriented CS Mindset	System for Promoting Customer Satisfaction	Stakeholder Dialogue Disclosure of Incidents That Affected Our Stakeholders Major Awards and Recognitions Major ESG Ratings Questionnaire Results and Highlights of Feedback Breakdown of Customer Feedback

DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, ＴＧＥＳ, TOKYO GAS COMMUNICATIONS, INC.

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