Tokyogasgroup csr report

Safety Management System

The Tokyo Gas Group established its safety management system while recognizing its fundamental mission as an energy company for whom safety represents a material issue that requires the direct involvement of top management. We also established the Safety Committee, chaired by the President, to coordinate and promote safety measures. Under the Safety Committee we set up the Safety Promotion Committee, chaired by the Chief Executive of the Pipeline Network Division, as well as several subcommittees in order to ensure prompt response to various safety issues.

Safety Management System

Safety Management System

 

DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Security System

Tokyo Gas maintains a 24-hour, 365-day emergency response system so that it remains prepared for gas leaks and other contingencies. To ensure customer safety, we operate a thorough security system for handling any incident.

Tokyo Gas Security System

Tokyo Gas Security System

 

Security Command Center

Any report of a gas leak to a Tokyo Gas facility is transferred to the Security Command Center. The center closely follows up on the situation and provides safety advice to the informant. Gaslight 24 personnel, after receiving directions from the center, will immediately rush to the gas leak site from their respective locations. We have also established police and fire department hotlines to facilitate cooperation.

Security Command Center
Security Command Center
 

Gaslight 24

Gaslight 24 teams are 24-hour emergency dispatch groups capable of responding immediately to a gas leak or other emergency. Approximately 600 personnel specialized in emergency safety response are stationed at 49 bases within the service area. They are on call around the clock and respond swiftly in accordance with instructions from the Security Command Center.
Emergency vehicles are equipped with a mapping system that can instantly display gas pipelines and facilities at a site.

Gaslight 24 emergency vehicle
Gaslight 24 emergency vehicle
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Periodic Safety Inspections of Gas Equipment

Under the Gas Business Act, the Tokyo Gas Group periodically inspects gas equipment at all customer sites at intervals mandated by law. As a general gas pipeline operator, we check for gas leaks on customer premises. As a gas retailer, we visit customers to inspect gas appliances as well as air supply and exhaust systems. In addition, as necessary, we recommend the installation of gas alarms and provide contact information for occasions when an industrial ventilation alarm is activated.
We will maintain and improve the quality of our work through continued education for inspectors and other measures to create an environment in which customers can safely use gas.
DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.

Improving the Quality of Gas Equipment Installation Work and Passing on Skills

To provide safety, security, and reliability for customers in addition to comfort, Tokyo Gas continually holds exhibitions on emergency safety techniques and skills for enhancing the quality of our emergency safety operations and pass on these skills to each new generation of employees.
At the exhibitions, teams representing Tokyo Gas and subcontractors demonstrate their techniques and skills for daily operations to further inspire each other and hone their skills. In fiscal 2018, 471 people attended, including those from other gas service companies and gas retail companies. During the event, the participants were quite active in demonstrating their skills through competition and role-playing and in exchanging information. Through these efforts, we endeavor to raise awareness and ensure safety, security, and reliability for customers.

Skills exhibition
Skills exhibition

DFF Inc., Corporate Social Responsibility Sect, General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.