Under the Consumer Product Safety Act, we have formulated the Voluntary Action Plan of Tokyo Gas Concerning Product Safety as a company that repairs, installs and sells residential gas appliances, with the intention of ensuring product safety and fostering a culture of product safety. Under the plan, we strive to ensure and improve safety to meet social demands and expectations. Moreover, in our drive to promote a culture of gas appliance safety, we post important notices on the use of residential gas appliances on our website to enable customers to find accurate information quickly on the correct use of products as well as recalls and reported problems.
The entire Tokyo Gas Group is committed to acting quickly and effectively in order to ensure safety and improve the quality of gas appliances under our three pillars of safety, security, and reliability.
Tokyo Gas defines the following Voluntary Action Plans to ensure product safety and establish a culture of product safety, thereby strengthening our group values of “Safety, Security, and Reliability” in our role as a company that sells, repairs and installs home gas appliances.
Measures to Improve the Quality of Gas AppliancesWe address gas appliance failures or accidents at a section dedicated to quality in order to quickly identify the causes and determine effective responses. A new section was created in April 2011 to strengthen these efforts.
Safety and Convenience that Serve Daily NeedsIn April 2008, the Japanese gas industry, including gas suppliers and gas appliance manufacturers and sellers, enforced self-regulating standards for all of their household gas stoves*1. As an industry, we are collectively making gas stoves safer by providing standard safety functions for preventing the overheating of cooking oil or flame failure as well as for automatically shutting down the burner after a given period should the user forget to turn it off.
Kaiteki Watch comfort sensor (left) and alarm with nightlight function (right)
■Progress in Switchover to Safer Appliances
|Air supply and exhaust method||Target appliances||Number of units targeted for replacement
at campaign start
|Number of units
at end of FY2018
|Open-type gas appliances||Small water heaters||37,000||2,242|
|Wire mesh stoves||4,200||418|
|Semi-closed-type gas appliances||Conventional flue-type water heaters and bath boilers / forced exhaust-type water heaters (with downdraft diverters)||120,000||12,711|