Tokyo Gas WebsiteAs an energy company with a public mission, we are aware of the importance of providing timely, appropriate information to our stakeholders. In addition to company information, we explain about safety and the use of our products and services via the website.
Tokyo Gas Official Social MediaTokyo Gas maintains a corporate Facebook page and Twitter account to offer instant access to our information. We post our seasonal information, recipes and other useful information for everyday life, including entertainment content such as Paccho’s (Tokyo Gas’s mascot character) Diary and disaster preparedness information on the safe use of city gas. In the event of a disaster, we share information through social media on how we are responding.
Proper Information Provision under Law, and Self-imposed CriteriaDespite the Tokyo Gas Group’s continued efforts to ensure the proper provision of necessary information on products and services, the commissioner of the Consumer Affairs Agency in July 2017 issued a cease and desist order against an event flyer that allegedly violated the Act against Unjustifiable Premiums and Misleading Representations. The Group has taken the incident seriously and is redoubling its efforts to ensure compliance with the law and properly advertise and label products and services. We will continue our efforts to provide proper information in cooperation with legal affairs personnel in the production of flyers, catalogs and pamphlets. We remain committed to ensuring the proper provision of information and labeling in accordance with the Japanese Industrial Standards (JIS), guidelines of such bodies as the Japan Gas Appliances Inspection Association, our in-house regulations and other rules, so that consumers can confidently use Group products and services.