Tokyogasgroup csr report

Tokyo Gas Group’s CSR Management

CSR Activities and Materiality

In promoting CSR activities through its business operations, the Tokyo Gas Group has recognized the materiality of social issues that significantly impact its stakeholders and the Group itself. Targets are set for each material issue so we can evaluate the results of our actions to improve our activities and enhance our efforts.

Identifying Materiality

We identified our new materiality in fiscal 2017 in response to the evolving expectations and demands of society as well as the formulation of the Tokyo Gas Group FY2018−2020 Medium-term management plan GPS 2020 in 2017. To promote initiatives aligned with our materiality, we sorted our materiality into strategic issues and fundamental business issues. The strategic issues were furthered broken down into three core areas to express clearly the intention of our activities.

Tokyo Gas Group’s Materiality

Tokyo Gas Group’s Materiality

Reasons for Designation of Materiality, and Scope of Impact

  Materiality Significance
(reason behind materiality)
Scope of Impact
Tokyo Gas
Strategic Issues Provide stable supply of energy in and outside of Japan


Stable supply of gas and electricity

Stable procurement of LNG

Construction of energy infrastructure in developing countries


Upgrade the LNG value chain
Contribute to the sustainable development of developing countries
Government agencies and locals governments
Business partners
Construct a robust energy platform

Safety and disaster preparedness

Sustainable urban development

Contribute to ensuring energy security
Contribute to disaster prevention and sustainable development in local communities
Government agencies and locals governments
Business partners
Decarbonization through energy supply

Climate change countermeasures

Promotion of a circular economy

Promotion of biodiversity conservation

Contribute and adapt to the shift towards a decarbonized society
Contribute to establishing a zero-emission society
Mitigate the impact of business activities on biodiversity
Government agencies and locals governments
Business partners
Fundamental Issues

Creating a lively organization

Create a working environment that allows each person to fully demonstrate their capabilities
Nurture and utilize human capital as the foundation of value creation

Sound stakeholder relationships

Fulfill responsibility by reflecting society’s demands and expectations in business management
Achieve sustainable growth for society and the Tokyo Gas Group
Various stakeholders

Fulfillment of our public mission as an energy company

Fulfill our public mission of supplying energy
Establish information security

Process of Identification and Review of Materiality

STEP 1 Sort Social Issues

Comprehensively identify the issues by consulting the GRI standards, ISO 26000, and other relevant international guidelines on the social responsibilities of organizations as well as the SDGs and criteria used by institutions that evaluate ESG.

STEP 2 Prioritize

Map the results of the materiality assessment from the perspectives of stakeholders and the Tokyo Gas Group based on business characteristics, strategies, and scope of impact. Identify the material aspects to be addressed by the Group on a priority basis through internal consultations.

STEP 3 Confirm validity

Confirm the validity of material aspects identified based on an assessment by experts in relevant fields to identify materiality. Finalize materiality by obtaining approval from the Corporate Communications Promotion Committee, the body driving CSR.  

Consult with the relevant business departments to determine targets (CSR KPIs) that correspond to the materiality identified through the process.

STEP 4 Review

Assess activities with respect to materiality based on CSR KPIs and disclose the results in the Sustainability Report.

Conduct a review for each fiscal year based on the results of internal and external questionnaires, views of outside experts, SDGs, and other international goals and guidelines as well as criteria used by institutions that evaluate ESG. Use the results to review materiality and CSR KPIs toward incorporating them into business and improving the quality of reporting.  

Contributing to SDGs through Initiatives on Materiality

The Tokyo Gas Group endeavors to play its part in achieving the SDGs through CSR management by determining their relevance to its materiality.
We will focus on SDGs 7, 9, 11, and 13 through our strategic initiatives, and SDGs 5, 8, 10, 16, and 17 through our fundamental initiatives, while actively pursuing efforts to resolve social issues.

The Tokyo Gas Group’s Contribution to Selected SDGs

DFF Inc., Sustainability Dept., General Administration Dept., Corporate Planning Dept., Resources & Global Business Division, Energy Solution Div, Power Buisiness Dept., Pipeline Network Division, IT Division, Residential Sales Div., Fundamental Technology Dept., Energy Solution Div, Environmental Affairs Dept., Purchasing Dept. , Health Insurance & Employees' Welfare Sect., Personnel Dept., Internal Audit Dept., Audit & Supervisory Board Member's Office, Compliance Dept., Regional Development Div., Finance Dept, TGES, TOKYO GAS COMMUNICATIONS, INC.