<Reasons for identification of material aspects>
Performance in FY2016: Overview and Assessment
Criteria for evaluating indicators
| Target (CSR indicator) |
FY2016 results | Evaluation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| LNG procurement to ensure stable and affordable supply | Further diversification of LNG procurement ■April 2016: Began studying the possibility of forming a strategic partnership on LNG procurement with Kansai Electric Power Co., Inc., and agreed to pursue collaboration contributing to greater flexibility in LNG procurement. ■August 2016: Began receiving LNG from the Gorgon LNG Project in Australia. ■Continued construction of four LNG tankers built to a new and highly economically efficient design capable of transiting the Panama Canal in order to transport LNG from Cove Point in the U.S. from 2017. ■LNG under long-term contracts: 12 projects in 5 countries (as of end March 2017) Contract volume: approx. 14.25 million tons (FY2016) Proven global natural gas reserves: 186.6 trillion m3 Source: "BP Statistical Review of World Energy 2017" LNG Project Contract Volume (as of April 2017)
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Diversification and expansion of overseas business |
Promotion of overseas business |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Promotion of infrastructure development to accommodate wider use of natural gas | Development of natural gas infrastructure in and around the northern Kanto area ■Installed additional vaporizers at Onahama Satellite Terminal, Sodegaura LNG Terminal, and Hitachi LNG Terminal. ■Continued preparations for construction of a second LNG tank at the Hitachi LNG Terminal, scheduled for completion in 2020. ■Planned construction of a new tank at Sodegaura LNG Terminal. Development of trunk lines ■Began constructing the Koga-Moka Line to connect to our existing network, scheduled for completion in FY2017. ■Formulated plans for construction of the Ibaraki Line (between Hitachi and Kamisu), slated for completion in FY2020. |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Enhancement of competitive power generating capacity and expansion of electric power sales | ■April 2016: Commenced study of a technological partnership on LNG power plant operation and maintenance with Kansai Electric Power Co., Inc., and reached agreement on pursuing such a partnership. ■May 2016: Entered alliances with 45 wholesalers to sell low-voltage electricity to residential and commercial customers beyond our service area. |
|
| Target (CSR indicator) |
Key initiatives |
| LNG procurement to ensure stable and affordable supply | Further diversification of LNG procurement ■Second half: Scheduled to begin receiving shipments from the Cove Point (U.S.) and Ichthys (Australia) projects. ■Commencement of cargo swaps and other new forms of LNG trading to optimize transportation costs. ■Exploration of partnerships with LNG players in Japan and overseas. |
| Diversification and promotion of overseas business | Promotion of overseas business ■Development of presence in mainly the mid- and downstream sectors in partnership with leading firms in Southeast Asian (such as PETRONAS in Malaysia and Pertamina in Indonesia). ■Establishment of Manila Representative Office. Activities to win new projects in the Philippines. ■Acquisition of new projects in the upstream and power generating sectors in North America. |
| Promotion of infrastructure development to accommodate wider use of natural gas | Accommodation of growing gas demand in the northern Kanto area ■Expansion of facilities at Hitachi LNG Terminal. Enhancement of gas pipeline network to expand stable supply ■Construction of Koga-Moka Line with a view to completion in fall 2017 (earlier than originally planned). ■Selection of final route and commencement of construction of Ibaraki Line to improve supply stability and expand transportation capacity by adding further looping to our high-pressure pipeline network. |
| Enhancement of competitive power generating capacity and expansion of electric power sales | Expansion of power generating capacity ■Construction of Kobelco Power Moka plant. ■Consideration of construction of new power plants, etc. to expand generating capacity. Expansion of renewable generating capacity ■Promotion of projects employing various business schemes to develop renewable generating capacity in general (including solar, wind, and biomass). ■Establishment of Prominet Power Co., Ltd. to develop photovoltaic power generation projects. Development of risk management arrangements ■Establishment of Power Marketing & Trading Dept. and improvement of risk management techniques. ■Risk control of both procurements and sales, and optimization of short- to mid-term procurement and sales portfolios. Partnerships with gas wholesalers ■Development of partnerships with city gas suppliers that form business alliances to sell low-voltage electricity, expansion of number of electricity service contracts, and rollout of Emergency Home Assist Service. ■Development of partnerships with ENNET and Synergia Power, and study of arrangements to expand partner suppliers in the high-voltage sector. Partnerships to promote total energy business ■Strengthening of activities of Gas Network Consortium 21 (“Gasnet 21”). ■Business alliance in the city gas business with Saisan (a memorandum of understanding to form a comprehensive alliance in the total energy business was signed with Saisan, an LPG supplier, in FY2016). |
<Reasons for identification of material aspects>
| Target (CSR indicator) |
FY2016 results | Evaluation |
| Implementation of measures against earthquake, tsunami, and other disasters |
Implementation of measures against earthquakes, tsunami, and other disasters to ensure greater disaster resilience and safe supply of gas ■June 2016: Divided the large head office block into smaller blocks, increasing the number of low-pressure blocks from 220 to 252. Response to disasters ■April 2016: Sent a Service Restoration Task Force of 1,300 personnel to assist recovery following the Kumamoto earthquakes. |
|
| Replacement and improvement of safety of aging gas pipes | Implementation of safety measures, including measures for aging pipes ■Raised awareness of aging buried white gas house pipes that did not undergo work in FY2015 by mentioning the issue during safety inspections and on similar occasions, and performed improvement work upon request. |
|
| Improvement of disaster resilience Promotion of switch to safer appliances |
Promotion of switch to safer appliances ■Expanded adoption of "Si" sensor-equipped cooking stoves. ■Owners of water and bath boilers, etc. lacking safety devices to prevent imperfect combustion were encouraged to switch to safer appliances as soon as possible by informing them of the risks by direct mail and during periodic safety inspections of gas appliances. Periodic safety inspections |
|
| Target (CSR indicator) |
Key initiatives |
| Implementation of measures against earthquake, tsunami, and other disasters | Implementation of measures against earthquakes, tsunami, and other disasters to ensure greater disaster resilience and safe supply of gas ■Implementation of disaster drills with retail suppliers to ensure safety in the event of a disaster. ■Sub-division of disaster prevention blocks |
| Replacement and improvement of safety of aging gas pipes |
Implementation of safety measures, including measures for aging pipes■Will raise awareness of aging buried white gas house pipes that did not undergo work in FY2015 by mentioning the issue during safety inspections and on similar occasions, and perform improvement work upon request. |
| Improvement of disaster resilience Promotion of switch to safer appliances |
Promotion of switch to safer appliances■Promotion of adoption of “Si” sensor-equipped cooking stoves and encouragement of owners of water and bath boilers, etc. lacking safety devices to prevent imperfect combustion to switch to safer appliances as soon as possible by informing them of the risks by direct mail and during periodic safety inspections of gas appliances.Periodic safety inspections■Performance of periodic safety inspections and creation of more opportunities for contact with customers |
<Reasons for identification of material aspects>
To provide information proactively and deliver better products and services based on customer feedback, thereby enabling customers to use energy safely, securely, and comfortably in keeping with the intent of electricity and gas system reforms.
Performance in FY2016: Overview and Assessment
Criteria for evaluating indicators
| Target (CSR indicator) |
FY2016 results | Evaluation | |||||||||||||||||||||||||
| Provision of products, services, and related information | Response to full liberalization of the electricity retail market ■March 2017: Number of applications for electricity service reached approximately 728 thousand. Tokyo Gas’s electricity and other services were publicized (largely through direct promotion by LIFEVAL and Enesta) and steps taken to expand our partners and win more contracts. Promotion of wider use of ENE-FARM ("EF") residential fuel cells
Expansion of use of gas cogeneration systems (CGS), commercial gas air conditioners, etc. ＜CGS＞ ■April: Commenced development of a 2 MW-class high-efficiency CGS. ■June: Installed the Tokyo Gas service area’s first cold energy extraction-type gas pressure differential power system at Toyosu Smart Energy Center. ■December: Improved the performance of a 1 MW-class CGS and launched an improved model in FY2017. <Air conditioners> ■April: Commenced sale in April 2016 of a 30 hp Smart Multi, Japan’s first air-conditioning system to combine a gas heat pump and electric heat pump into one refrigerant system. Our ENESINFO remote control system permits energy and cost savings to be achieved by optimizing the balance of use of the gas and electric heat pumps.
Initiatives by Tokyo Gas LIFEVAL ■Acted as a one-stop source of home-related services, including periodic safety inspections of gas appliances, meter reading, commencement and termination of gas services, and processing of applications for gas and electricity services, as well as the sale, repair, and installation of gas appliances and performance of kitchen, living room and plumbing renovation work. Use of customer feedback and action to improve operations ■20,250 comments received in total from customers （1,781 expressions of thanks (8.8%), 1,772 complaints (8.8%), and 16,697 system requests (82.4%)) ■Customer feedback was used to identify and analyze issues and improve rate-related operations, arrangements for handling inquiries and applications (by phone and online), and patrol work. Examples of improvements made were published on our website. Construction of a group formation ■April 2016: Established Tokyo Gas Liquid Holdings Co., Ltd. to unify the sale of LPG, production and sale of industrial gas using cold energy of LNG, and cold storage operations, etc. ■May 2016: Chiba Gas, Tsukuba Gakuen Gas, and Miho Gas were merged into Tokyo Gas, and two new branch offices (Sakura Branch Office and Tsukuba Branch Office) were opened. Provision of useful information to customers ■April 2016: The UCHICOTO information site was launched to provide useful home and lifestyle information. Link: UCHICOTO |
|
|||||||||||||||||||||||||
| Target (CSR indicator) |
Key initiatives |
| Provision of products, services, and related information | Expansion of gas, electricity, and other services to residential customers ■Creation of new Always Gas selection of gas rate options for residential customers. ■Launch of competitive rates and services offered through the Total Energy Service Plan (Always Gas and Always Electricity). ■Launch of Gas Fixture Troubleshooting Support and Residential Monitoring Services. Promotion of wider use of ENE-FARM ("EF") residential fuel cells ■In the detached house market, we will continue to work on expanding installation by major custom and spec home builders, and will use the opportunities created by selling electricity to customers to encourage installation in existing homes. ■In the condominium market, we will pursue steady adoption in properties completed in FY2017 while adjusting logistics, installation, and maintenance specifications and systems. As well as promoting "whole building" installation, we will also expand the total number of installations by offering "partial" solutions that allow EFs to be installed in just some of the dwellings in a building. Expansion of adoption of CGS, commercial air conditioners, etc. ■Development of a high-efficiency GHP chiller that is approximately 20% more efficient than conventional models. Scheduled to go on sale in October 2017. ■24 hp model and 30 hp model (the latter combining a gas heat pump and electric heat pump) to be added to the Smart Multi lineup and go on sale in October 2017. ■Development of a super-efficient commercial fuel cell cogeneration system. Scheduled to go on sale in FY2017. ■Development of a 2 MW-class high-efficiency gas engine cogeneration system. Scheduled to go on sale in FY2017. Initiatives by Tokyo Gas LIFEVAL, Enesta, and Enefit ■We will value communication with our customers, and together with solving various customer problems will organize events that allow them to see, feel, and experience gas appliances in actual use. ■Proposal of plans tailored to customer lifestyles and needs through channels including LIFEVAL, Enesta, and Enefit’s interactions with customers, partnerships with players in the housing sector, and other opportunities for customer contact. Use of customer feedback and action to improve operations ■We will continue to work to raise customer satisfaction by identifying and analyzing issues and formulating and implementing improvements based on customer feedback. Provision of useful information to customers ■Distribution of official app for the myTOKYOGAS online members’ program |
(Satu)
(Dua)
(Tiga)