Why Is this Materiality?
FY2017 Results and Evaluation
Criteria for evaluating KPIsNote: Qualitative indicators with no evaluation axis are assessed on the basis of whether progress has been made since the previous fiscal year.
Target (CSR KPIs) |
FY2017 Results | Evaluation |
LNG procurement to ensure stable and affordable supply | ■ Further diversification of LNG procurement
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Diversification and expansion of overseas business |
■ Promotion of overseas business in Southeast Asia and North America
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Infrastructure development to accommodate wider use of natural gas |
■ Development of natural gas infrastructure based in the northern Kanto area
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Expansion of competitive power generating capacity and electric power sales |
■ Expansion in scope of business related to solar power generation
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Key Initiatives for FY2018 and Beyond
We reviewed the Tokyo Gas Group’s key CSR activities and materiality in fiscal 2017. Please visit the related link to view the latest information on our materiality and CSR KPIs.Why Is this Materiality?
FY2017 Results and Evaluation
Criteria for evaluating KPIsNote: Qualitative indicators with no evaluation axis are assessed on the basis of whether progress has been made since the previous fiscal year.
Target (CSR KPIs) |
FY2017 Results | Evaluation |
Promotion of earthquake, tsunami and other disaster measures |
■ Promotion of measures against earthquakes, tsunamis and other disasters to ensure greater disaster resilience and a safe supply of gas
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Promotion of maintenance measures for aging pipes and other infrastructure |
■ Promotion of safety measures including upgrading aging gas pipes
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Improvement of disaster resilience Promotion of switching to safer appliances |
■ Promotion of switching to safer appliances
■Periodic safety inspections
Conducted voluntary safety inspections in addition to legally mandated inspections during periodic inspections to facilitate reliable risk conversations with customers. Specific information on voluntary inspections was published via a comparison site for voluntary safety measures of gas retailers by an operator under consignment from the Ministry of Economy, Trade and Industry. Tokyo Gas efforts were rated top class.
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Key Initiatives for FY2018 and Beyond
We reviewed the Tokyo Gas Group’s key CSR activities and materiality in fiscal 2017. Please visit the related link to view the latest information on our materiality and CSR KPIs.Why Is this Materiality?
FY2017 Results and Evaluation
Criteria for evaluating KPIsNote: Qualitative indicators with no evaluation axis are assessed on the basis of whether progress has been made since the previous fiscal year.
Target (CSR KPIs) |
FY2017 Results | Evaluation |
Provision of products, services, and related information |
■ Response to full liberalization of the electricity retail market
■ Promotion of the wider use of ENE-FARM (“EF”) residential fuel cells
■ Expansion of use of combined heat and power (CHP) systems*1, commercial gas air conditioners and other systems We developed and sold the following devices:
*2 Smart Multi and ENESINFO received the Environmental & Equipment Design Award from the Association of Building Engineering and Equipment. Reference
■ Initiatives by Tokyo Gas LIFEVAL
■ Better use of customer feedback and initiatives for business improvement
■ Provision of useful information to customers
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Key Initiatives for FY2018 and Beyond
We reviewed the Tokyo Gas Group’s key CSR activities and materiality in fiscal 2017. Please visit the related link to view the latest information on our materiality and CSR KPIs.